Network searches are increasingly popular in searching for rare lead users. In these searches, implicit and inexact referrals have been found to comprise a substantial number of network referrals. To aid handling such referrals during network searches, we explicate their status as intermediate referral types, and how these referral types relate to known search methods.
The purpose of this paper is to argue that equating “user” with flesh and blood “people out there” is naïve. Not only that, it closes important options in conducting human-centered design.
Here we conducted a meta-review of five longstanding case studies that highlighted a key topic deserving attention: practitioners’ method mixes should be taken seriously. Single-method use by a project, professional, or company happens rarely (in this data, never).
This article compares the development of, at the outset, two very different information infrastructures: a social media service and an enterprise resource planning system. Despite the differences, we found similarities in how vendors managed their service development and customer base.
Johnson’s seminar talk elaborates on the significant contextual factors in comparing and contrasting apples and oranges, or in this case: social media and ERPs.
Using previous cases and our own pilots as data, we uncover the main difficulties in understanding and working with energy users. We argue that formal user research and interaction methods are helpful, yet insufficient for project success or even genuine user responsiveness.
In this presentation based on his doctoral dissertation, Mikael Johnson distilled lessons for designers, managers, and researchers from an in-depth case study of a pioneering digital service, Habbo Hotel by Sulake Corporation.
Mikael Johnson’s PhD thesis on how social media changes user-centred design. Particular focus on cumulative and strategic user involvement and developer–user social distance.