The New Production of Users traces the history of designer-user relations from the era of mass production to the present days. Its focus lies in elaborating the currently emerging strategies and approaches to user involvement in business and citizen contexts. It analyses the challenges in the practical collaborations between designers and users, and it investigates a number of cases, where groups of users collectively took charge of innovation.
By examining mobility in remote Arctic areas, we analyze how challenging environmental conditions, while affecting technology performance, evoke people’s creativity and efforts as technology users. Based on historical materials and ethnographic observations of user inventiveness in the transport sector in the Russian North, we define and document a phenomenon of “proximal design” in three different modes.
Innovation intermediaries play an important role in open innovation endeavors. Our longitudinal case study captures the variety and evolution of work tasks and roles of user-side innovation intermediaries during and after a four-year technology project in a living lab.
Science and technology studies (STS) have revealed a wide variety of different “configurations” of renewable energy technologies and the elements of social organization involved in their deployment. In this article we review current academic literature complemented with up to date documents to reveal existing socio-technical configurations of renewable micro-generation technologies.
Users invent new products and product categories, but the assumption has been that manufacturers will supplant users if their innovation is of value to many. The current paper examines Russian all terrain vehicles “karakats” to discuss a case of an era of extended user dominated technology and the related dynamics of dispersed peer-innovation.
Network searches are increasingly popular in searching for rare lead users. In these searches, implicit and inexact referrals have been found to comprise a substantial number of network referrals. To aid handling such referrals during network searches, we explicate their status as intermediate referral types, and how these referral types relate to known search methods.
The purpose of this paper is to argue that equating “user” with flesh and blood “people out there” is naïve. Not only that, it closes important options in conducting human-centered design.
Two recent papers are presented: Collaborative futuring with and by makers, What difference does a living lab make? Comparing two health technology innovation projects